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Customer Service


There are general rules of business that we MUST abide by in order to follow ethical and legal business practices. They may be few but we hold them in high regard.

  • The legal drinking age in Alberta is 18 years of age. We ID anyone under 25.
  • If you are under the influence of alcohol, it is against the law for us to serve you
  • If you live outside the province of Alberta, please do not ask us to ship your order. It is illegal to do so.


  • We are located in Calgary, Alberta, Canada and state our prices in Canadian dollars ($CDN).
  • 5% Goods and Services Tax (GST) is added to all online orders.
  • Prices are subject to change at any time and without notice.
  • We cannot guarantee availability of a product at the time of your order.
  • A restocking fee may be charged on returns - with the exception of faulty products.


New paper and reusable shopping bags -  Bylaw Jan 16, 2024: Mandatory minimum fee on new paper and reusable shopping bags. Bags available by request only.

  • Shopping bags are any bag used for transporting items sold or otherwise provided by a business. This includes but is not limited to bags provided for in-store, take-out, drive-thru, delivery and online ordering.
  • Bags will only be provided on request.
  • New paper shopping bags - minimum fee of $0.15 in 2024 and increasing to $0.25 in 2025
  • New reusable shopping bags - minimum fee of $1 in 2024 and increasing to $2 in 2025.
  • Shopping Bags

This applies to in-store, take-out, drive-thru and delivery orders.

Following are some of the questions we answer most often about the store and customer service.

Where are you located and hours of operation
Do you have a monthly wine club?
Do you offer wine tastings?
Can I book a private corporate tasting?
Can I order corporate gifts?
Do you deliver?
Do you give discounts?
What forms of payment do you accept?

Cancellation and Refund Policies

Where are you located?

Calgary, Alberta, in the trendy neighborhood of Kensington. The street address is 1257 Kensington Road NW, Calgary, Alberta, Canada. We are only minutes from downtown and have plenty of parking available for your convenience behind our store. 

What are your Store Hours?

  • Monday - Wednesday 10:00am - 8:00pm ***
  • Thursday & Friday 10:00am - 9:00pm
  • Saturday 10:00am - 8:00pm
  • Sunday 11:00am - 6:00pm
  • We are open on most holidays except Christmas Day, Boxing Day, New Year's Day

Do you have a Monthly Wine Club?

Yes we do! 

* Our Gift Club -  With Wine and Beer options.  You can send yourself or a loved one monthly wine treats. Subscribe on line under the Gifts tab, Gift Club, and we’ll get right on it!  The Gift Club Page will give you all the info you need to start up the subscription.  You can email us any questions you may have at [email protected].  Remember, we can only deliver within Calgary, and pickup is also an option. Delivery in the city limits is $10

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Do you offer wine tastings?

Yes, and we also offer tastings of single malts and beer! To see what we offer and register, check out our Tasting schedule

Private Tastings?

* You can find information  HERE       If you need more info, Please contact the store directly regarding private tastings.

Can I order corporate gifts?

Absolutely. We have quite a reputation for beautiful gift packages. Not only can we help you pick the perfect gift, we will be happy to wrap your gift in one of our signature bags, boxes, baskets or crates. Read more...

Do you deliver?

Our provincial liquor laws dictate that we cannot ship orders outside of Alberta. But we deliver within Calgary city limits. That's the quick answer, but there is more. For details, read our delivery policy.
You are welcome to contact us at 403.283.8000 or toll-free at 888.283.9004. You can email us at [email protected] 

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Do you give discounts?

Yes. We give a standard 10% discount on WINE orders of 6 - 11 bottles and a 15% on over 12 bottles of wine. Not all wine is discountable. Want to read the fine print on our discount policy?

What forms of payment do you accept?

We accept  Visa, Mastercard and American express online. You can request to E-Transfer by emailing [email protected]. We do not accept personal cheques.  If you are interested in setting up a corporate account, give us a call at 403.283.8000 or toll-free at 888.283.9004.

Cancellation Policy

  • You may cancel your order at any time prior to pick-up or delivery. 
  • A re-stocking charge may apply except on faulty products.
  • To cancel, contact [email protected] or call 403.283.8000, toll-free 888.283.9004.

Refund Policy

Unopened Products: Refunds may be given for unopened product in saleable condition. A re-stocking charge may apply. We cannot accept a return on any product that has been used or where the packaging has been altered in any way.

Opened Products: Refunds or exchanges are given for spoiled wine only when the contents are still in the bottle. Empty bottles are not accepted for refund.
Sale Products: No refunds or exchanges on sale items.
Refunds without original purchase receipt or verification of KWM purchase are not accepted.

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