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LEGAL LIMITATIONS

There are general rules of business that we MUST abide by in order to follow ethical and legal business practices. They may be few but we hold them in high regard.

  • The legal drinking age in Alberta is 18 years of age. We ID anyone under 25.
  • If you are under the influence of alcohol, it is against the law for us to serve you
  • If you live outside the province of Alberta, please do not ask us to ship your order. It is illegal to do so.

SALES POLICIES

  • We are located in Calgary, Alberta, Canada and state our prices in Canadian dollars ($CDN).
  • 5% Goods and Services Tax (GST) is added to all online orders.
  • Prices are subject to change at any time and without notice.
  • We cannot guarantee availability of a product at the time of your order.

Following are some of the questions we answer most often about the store and customer service.

Where are you located and hours of operation
Do you have a monthly wine club?
Do you offer wine tastings?
Can I book a private corporate tasting?
Can I order corporate gifts?
Do you deliver?
Do you give discounts?
What forms of payment do you accept?

Cancellation and Refund Policies


Where are you located?

Calgary, Alberta, in the trendy neighborhood of Kensington. The street address is 1257 Kensington Road NW, Calgary, Alberta, Canada. We are only minutes from downtown and have plenty of parking available for your convenience behind our store. 

What are your Store Hours?

  • Monday - Wednesday 10:00am - 8:00pm
  • Thursday & Friday 10:00am - 9:00pm
  • Saturday 10:00am - 8:00pm
  • Sunday 11:00am - 6:00pm
  • We are open on most holidays except Christmas Day, Boxing Day, New Year's Day, Family Day, Easter Sunday and Easter Monday.

Do you have a Monthly Wine Club?

Yes we do! Wine and Beer! Its actually a gift club. You can send yourself or a loved one monthly wine treats. You can subscribe on line under the Gifts tab, Gift Club, and we’ll get right on it! Or, you are welcome to contact us at 403.283.8000 or toll-free at 888.283.9004. You can email us any questions you may have at atyourservice@kensingtonwinemarket.com. Remember, we can only deliver within Calgary.

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Do you offer wine tastings?

Yes, and we also offer tastings of single malts and beer! To see what we offer and register, check out our Tasting schedule. Most Saturday afternoons from 2:00 to 5:00 p.m. you can also enjoy informal wine tastings. Come in and ask an expert about the wine we are sampling that day.

Private Tastings?

Yes. Private tastings can be arranged either at our store or at a location of your choice. For our in-store tastings, we can accommodate groups of 20 people for sit-down functions or 30 people for stand-up/cocktail style functions. Read more....

Can I order corporate gifts?

Absolutely. We have quite a reputation for beautiful gift packages. Not only can we help you pick the perfect gift, we will be happy to wrap your gift in one of our signature bags, boxes, baskets or crates. Read more...

Do you deliver?

Our provincial liquor laws dictate that we cannot ship orders outside of Alberta. But we deliver within Calgary city limits. That's the quick answer, but there is more. For details, read our delivery policy.
You are welcome to contact us at 403.283.8000 or toll-free at 888.283.9004. You can email us at atyourservice@kensingtonwinemarket.com or send a fax to 403.283.4283.

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Do you give discounts?

Yes. We give a standard 5% discount on orders of 6 - 11 and a 10% on over 12 bottles of wine. Not all wine is discountable. To be eligible for our quarterly 10% no minimum purchase discount, subscribe to our wineline newsletter. Want to read the fine print on our discount policy?

What forms of payment do you accept?

We accept  Visa, Mastercard and American express online.  We do not accept personal cheques.  If you are interested in setting up a corporate account, give us a call at 403.283.8000 or toll-free at 888.283.9004.

Cancellation Policy

You may cancel your order at any time prior to pick-up or delivery. A re-stocking charge may apply.
To cancel, contact atyourservice@kensingtonwinemarket.com or call 403.283.8000, toll-free 888.283.9004.

Refund Policy

Unopened Products: Refunds are given for unopened product in saleable condition. We cannot accept a return on any product that has been used or where the packaging has been altered in any way.
Opened Products: Refunds or exchanges are given for spoiled wine only when the contents are still in the bottle. Empty bottles are not accepted for refund.
Sale Products: No refunds or exchanges on sale items.
Refunds without original purchase receipt or verification of KWM purchase are not accepted.

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